Enterprise-Grade Data Encryption
All data transmitted between your device and RA88 servers is protected using 256-bit SSL encryption — the same standard used by banking institutions in Malaysia.
No Sharing Without Consent
Your personal information will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent.
Data Control in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time through RA88's available support channels.
Transparent Cookies
RA88 uses cookies solely to enhance the user experience and for platform analytics. Our cookie policy is clearly explained, and you can manage your cookie preferences at any time.
Legal Compliance
RA88's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised online gambling industry standards.
Mobile App Security
The RA88 mobile app uses two-factor authentication (2FA) and local data encryption to keep your information secure even if your device is lost or stolen.
Important Note: This Privacy Policy applies to all users who access the RA88 website, use the RA88 mobile app, or interact with any services provided by the RA88 platform. By performing a ra88 login or registering an account, you agree to the data collection and usage practices described here.
Introduction to RA88's Privacy Policy
At RA88, we understand how important privacy is to every one of our users — especially on an online entertainment platform where financial and personal information is involved. Your trust is our most valuable asset, and we never take lightly our responsibility to protect it.
This Privacy Policy is written in plain, easy-to-understand language — not filled with confusing legal jargon — because we believe every member deserves to know exactly what happens to their data. From the moment you first perform a ra88 login to every transaction you make, your information is handled with the highest level of confidentiality and security.
We encourage you to read this document from start to finish. If any section is unclear or you would like further clarification, the RA88 support team is available to assist you via Live Chat, operating 24 hours a day, 7 days a week.
1Personal Information We Collect
When you register an account or perform a ra88 login, we collect several categories of information to ensure a smooth, secure, and responsible user experience. The information collected falls into two main categories:
A. Information You Provide Directly
- Full name as stated on your official identification document.
- Date of birth for age verification purposes (18 years and above).
- Active email address and mobile phone number.
- Bank account or digital wallet details for processing deposits and withdrawals.
- Identity documents such as MyKad or passport during the KYC process.
- Passwords are stored in encrypted form — we do not store passwords in plain text.
B. Information Collected Automatically
- IP address and estimated location data based on IP.
- Device type, operating system, and web browser version used.
- Login session data including time, duration, and activity within the platform.
- Financial transaction records including deposits, withdrawals, and wagering history.
- Cookie data and session identifiers to maintain your login continuity.
All information we collect is strictly for legitimate platform operations. We never collect more data than is necessary to provide you with quality service.
2How We Use Your Data
The personal information we collect is used exclusively for the following purposes, and nothing beyond that:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity and account verification (KYC) | Name, date of birth, ID document | Legal obligation |
| Deposit and withdrawal processing | Bank / e-Wallet Details | Contract fulfilment |
| Account security and fraud prevention | IP, session data, login records | RA88's legitimate interests |
| Customer support communications | Email, phone number | Contract fulfilment |
| Delivery of relevant promotions | Platform activity history | User consent |
| Platform improvement and analytics | Anonymous usage data | RA88's legitimate interests |
RA88 does not use your data to make automated decisions that adversely affect you without human involvement. Any decision relating to your account, including verification or suspension, involves manual review by our team.
3Data Storage and Security Measures
Your data security is something we take seriously. RA88 invests in industry-grade security infrastructure to ensure your information is always protected from unauthorised access, data breaches, or misuse.
The technical security measures we employ include:
- 256-bit SSL Encryption for all data communications between your browser/app and RA88 servers.
- Password encryption using the bcrypt algorithm — your password is never stored in plain text.
- Two-Factor Authentication (2FA) available for all accounts as an additional layer of protection during ra88 login.
- Suspicious activity monitoring in real time to detect and block unauthorized access attempts.
- Certified data centre with strict physical and cybersecurity standards, including layered access controls and 24/7 monitoring.
- Regular data backups to ensure service continuity and data recovery in the event of a system failure.
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer. For example, KYC records and financial transaction records are retained for a minimum of 5 years in accordance with anti-money laundering (AML) requirements.
4Data Sharing with Third Parties
RA88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and legally permissible:
- Payment Processors: Required financial transaction details are shared with licensed payment processors such as FPX, TNG eWallet, GrabPay, and Boost solely to process your deposits and withdrawals.
- Technology Service Providers: Technical vendors who assist in operating the RA88 platform infrastructure, subject to strict confidentiality agreements and not permitted to use your data for any other purpose.
- Regulatory Authorities: RA88 will disclose required information to law enforcement agencies or regulatory authorities when lawfully ordered by a court or relevant authorised body.
- Fraud Prevention: In cases involving fraud investigations or money laundering, relevant information may be shared with industry partners or applicable law enforcement agencies.
In all data-sharing situations described above, we ensure that recipients are bound by confidentiality obligations equivalent to RA88's own data protection standards.
5Cookie Usage Policy
Cookies are small text files stored on your device when you visit the RA88 website. We use cookies for various purposes, all aimed at enhancing your experience on the platform.
Types of Cookies We Use:
- Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring smooth navigation. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous data on how users interact with the platform — helping us identify areas for improvement.
- Functional Cookies: Saving your preferences such as language, currency unit, and display settings so you don't have to reconfigure them every time you log in.
- Analytics Cookies: Used by RA88's internal analytics tools to understand aggregate usage patterns for product development purposes.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the RA88 platform.
6Your Rights as a Data Subject
As an RA88 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request correction of any inaccurate or incomplete information in your records.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, without conditions.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
Right to Restriction of Processing
Under certain circumstances, you may request that the processing of your data be temporarily restricted while an investigation or review is underway.
To exercise any of the rights above, please contact the RA88 data protection team via Live Chat or our support email. We will process your request within 14 business days.
7Children's Data Protection
The RA88 platform is intended exclusively for users aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected information from anyone under the age of 18, the account in question will be terminated immediately and all related data will be deleted from our systems at the earliest possible time.
If you have reason to believe that an underage child is using the RA88 platform, please contact us immediately so that prompt action can be taken to protect that child.
8Links to Third-Party Websites
The RA88 platform may contain links to third-party websites or services not operated by us. This Privacy Policy applies solely to the RA88 platform and does not cover any external websites.
RA88 is not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of every website you visit outside the RA88 platform to understand how they handle your data.
Third-party game providers offering games through the RA88 platform are subject to strict data-sharing agreements. They receive only the minimum data necessary to enable gameplay and are not permitted to use your data for any other purpose.
9Amendments to the Privacy Policy
RA88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform improvements.
Any material changes to this Privacy Policy will be communicated to you via:
- In-platform notifications after you perform a ra88 login.
- Notification emails to your registered email address.
- Notices prominently displayed on the RA88 website homepage.
The "Updated" date shown at the top of this page will always reflect the date of the latest revision. Continued use of the RA88 platform after changes take effect constitutes your acceptance of the revised Privacy Policy.
10Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding how RA88 handles your personal data, our data protection team is ready to assist you.
For issues related to wagering limits, self-exclusion, or problem gambling assistance, please visit the Responsible Gaming us. For general questions about your account and platform rules, please refer to FAQ page us.
Join Millions of RA88 Members Playing Safely
Your data is protected. Your gameplay is secure. Register an RA88 account today and experience a transparent, responsible online entertainment platform for yourself.